Refund & Delivery Policy
Last updated 14 August 2026
Before payment
Submitting a request does not require payment. You may withdraw before accepting and paying an issued quote. Availability and delivery timing are not reserved until Wechatscan confirms otherwise in writing.
Digital delivery
Products, credentials, instructions and services are delivered digitally through the contact channel agreed in the quote. The delivery estimate begins when payment is confirmed and all required customer information is available.
Customer review
Inspect delivered information promptly and report a material mismatch through the original communication channel. Include the request reference and evidence, but never send passwords or payment PINs in ordinary chat.
Refund eligibility
A refund may be available when Wechatscan cannot deliver the specifically agreed scope, when the delivered item materially differs from the written quote and cannot be corrected, or when Wechatscan cancels before delivery. The written quote may define product-specific replacement or review conditions.
Non-refundable situations
Refunds are generally unavailable after correctly delivered digital credentials or completed services when the issue results from customer misuse, changed mind, loss of a linked number, incorrect information, unauthorized sharing, violation of platform rules, independent platform enforcement or features not promised in the quote.
Replacement and correction
When appropriate, Wechatscan may first investigate, correct instructions, repeat an agreed service step or provide a replacement consistent with the accepted quote. This does not guarantee reversal of third-party platform decisions.
Timing
Approved refunds are returned through an available agreed method. Processing time depends on the payment provider and destination. Fees charged independently by banks, exchanges or payment networks may not be recoverable.
Disputes
Contact Wechatscan first with the request reference and evidence. Fraudulent chargebacks, threats or concealment of material facts may result in refusal of future service. Nothing in this policy removes non-waivable consumer rights under applicable law.